We’re looking for a talented & conscientious mid-level Experience Designer to join a growing XD department within the studio; regarded for its high-craft, deeply considered and varied work for some of the world’s leading brands.

The entire studio - XD department included - is highly multidisciplinary, and whilst all roles come with a degree of creative latitude allowing everyone to flex their skillset and work on a variety of projects, for this role we’re looking for a particular breed of UX that values and develops experiences beyond the functional journey. How things look, what we say, the way we say it, how anything we create resonates culturally and lands with strategic purpose. These topics and more will be incredibly important to any Experience Designer that represents the studio, and sweats the details and reasoning behind everything they, we, and the brands we represent do.

With 2-5 years experience under your belt, you’ll work on a broad range of briefs from integrated campaigns that span Global cultural moments, to digital products within the e-commerce space, and conceptual innovation work that moves the needle on how technologies are perceived and actually used by communities, rather than adland awards reels. As such, you’ll be able to demonstrate experience across a variety of projects to evidence your analytical as well as highly creative thinking to solve human-centred problems. As with everything, a good idea only becomes one when communicated well,, and so demonstrating your ability to deliver solutions clearly and pragmatically in a variety of different conditions will be of high interest in any candidates interviewed.

You’ll be strategically minded with a good commercial awareness, and our clients’ needs and requirements are of course central to the end-goal. A true advocate for those who experience what we create, it’s a given that planning seamless journeys and experiences that achieve both customer and business value are what you’re about. You’ll have a flair for bringing coherence and clarity to complex or unstructured information and a passion to transform it into insightful user requirements and end-user experiences.

As well as bringing a depth of thinking to the role, you’ll be a strong storyteller with a proficient writing ability. You’ll be expected to take (often fragmented) inputs from clients, planning and creative teams, and understand the importance of both functional and emotional storytelling and the role it plays at various points in the user journey from awareness through to conversion. We don’t use Lorem Ipsum, and we have a clear point of view on everything we create. Those reading your work will understand exactly what we’re trying to do and communicate, and although you won’t be responsible for writing final consumer-facing copy, you will be able to translate these relevant inputs into a coherent digital narrative that plays out across multiple cross-medium touchpoints.

As a key player on all projects you work on, you’ll thrive in a collaborative environment with excellent communication skills to justify design decisions, present complex concepts with clarity and align the team under a single vision, coupled with an ability to listen and receive feedback, iterate and pursue the best output possible. As well as a sharp eye for detail, and a meticulous approach to documentation, you’ll bring creative flair and an enthusiasm that will be evident in your work. We’re not just looking for years of experience and ability to do the job, we’re searching for a great attitude, and a willingness to apply best practice whilst learning new ways of doing things.

As a mid-weight Experience Designer in our small team, you’ll have plenty of opportunities to work autonomously and take ownership of projects from end-to-end, but also be part of a nurturing environment with people keen to help you up-skill and progress in your role. As well as bringing solid experience to the role and an enthusiasm to take on responsibility, you’ll have many opportunities for growth and learning through collaboration, exposure to different projects, involvement in new business, mentorship and training opportunities.

--

CH.S is a fast-paced, high output creative environment with an amazing team and a high level of craft and creative expectation. We do a lot, we do it fast, but we have fun doing it. We push boundaries, challenge briefs, work with amazing teams to create beautiful work, and we truly care about what we do.

SELECTED CLIENTS

We’re lucky enough to work with a broad range of inspiring brands in varying sectors including adidas, Stella McCartney, Farfetch, Prada, Polaroid Originals and Diageo.

--

RESPONSIBILITIES

  • Collaborate with the product leads to push briefs and projects through the agency.
  • Distil and question initial project inputs to gain clarity around the jobs to be done.
  • Interpret data and analytics to truly understand user behaviour and draw insightful conclusions or hypotheses for continued improvement or to identify opportunities.
  • Contribute to and lead workshops when necessary.
  • Be familiar with various research techniques and know when and how to apply them.
  • Profile user types from consumer research / insights to create personas and archetypes (or ability to rationalise in your head in situations where this luxury isn’t afforded).
  • Create coherent user journeys that focus on the needs of the consumer and maximise opportunity for the brand.
  • Be an expert storyteller that can plan and execute campaign journeys within Global platforms (where architecture and UI is already well defined, but how we communicate isn’t).
  • Document project requirements as user stories to create design blueprints that translate into intuitive user interfaces, interactions and content plans.
  • Work with planners, strategists, creatives and designers to create well-informed solutions that can be unexpected and beautiful.
  • Interpret content plans or create them, depending on the needs of the project.
  • Create crystal clear wireframes and functional specifications that communicate impeccable UI solutions, as well as carefully considered content hierarchies and narratives both in page and across the user journey.
  • Write considered placeholder UX copy that communicates key talking points and calls to action with clarity and use that to provide copywriters with a clear brief.
  • Create low or high-fidelity prototypes to communicate nuanced interactions or to aid sell-in of new ideas and concepts.
  • Be a keynote wizard. Build presentations and deliver a high-standard of deck / toolkit.
  • Be detail orientated and take ownership of the holistic user experience, ensuring internal teams are fully aligned on the requirements, deliverables and expectations throughout.
  • Be an excellent strategic digital partner to our clients. Communicate and champion user-centred design thinking and technical execution to clients throughout each project.
  • Have fun, create beautiful work, and make a difference.


EXPERTISE

  • Can demonstrate value added end-to-end throughout the design process.
  • Ability to work across 2-3 projects simultaneously, and be able to prioritise efficiently alongside project management to ensure the deadlines are met whilst delivering the high standards of the agency.
  • Specialist in digital-led campaigns and experiences, but have a firm grasp of cross-platform, multi-channel executions from digital, editorial and retail to OOH and experiential in your digital strategies.
  • Comfortable presenting work and ideas in a clear and concise way, to both internal teams and clients.
  • Methodical and accurate, and be able to adapt quickly in a fast-paced environment where new inputs or direction can affect the ongoing solution.
  • Exceptional information presentation, both visual and written.
  • Ability to work within the constraints of established design systems and platforms, as well as being passionate about creating intuitive design patterns.
  • An expert with all the regular design tools, such as Adobe XD, Figma, Sketch and Keynote.
  • Be familiar with prototyping software such as Principle, or animation software like AE.


QUALITIES & CHARACTERISTICS

  • A confident self-starter and a highly motivated individual with a strong work ethic, willing to regularly go that extra mile to ensure we always deliver for our team and our clients.
  • Understands the big picture and will always balance the needs of our people with the needs of the business.
  • Strong attention to detail and ability to balance multiple workstreams, tasks, and deliverables.
  • Ability to remain calm under pressure and bring clarity to fast-paced and at times fluid projects.
  • A leader who assumes responsibility and enjoys being accountable for their work - proactive and hands-on.
  • Proven ability to creatively solve problems through negotiation, tact and diplomacy.
  • An open-minded but critical thinker who is able to see opportunities as well as weigh their potential risks and rewards.
  • Highly collaborative and transparent. You're not a sole contributor, but rather someone who will work with the team, where sharing knowledge and experience is second nature in order to grow together.
  • You are never afraid to speak your mind, and are exceptionally clear when you do. You’re empathetic and will ensure that your comments are always fair, considered and respectful.
  • You will bring energy, passion and optimism to your role and will ensure that you and those around you are motivated and enjoy working together..


REQUIREMENTS

  • Minimum 2 years focused UX design experience, designing digital products for web and app, and especially experience designing and implementing integrated campaigns
  • Experience working at a mid-weight level in a similar creatively-focused environment
  • Experience in side-by-side collaboration with multi-disciplinary teams, such as designers, creatives, copywriters, editors and project managers
  • A portfolio demonstrating thoughtful problem-solving skills. Walk us through your design process, including the problem you were trying to solve and the research and sketches that brought you to your final design solution. A mix of campaigns and product experience will be important.
  • Fluent in English (both written and spoken) with strong copywriting skills and impeccable grammar.